5 Comments

Before I read the article I didn't know why and what I like being in a (luxury) hotel. I add: In an unperfect life you have an island of perfection: you wake up with a view to the Lake Lucerne, a coffee is reachable, you don't have to think on responsibility, nor the dustbin. Even the smallest burdens of life which make up the daily hazzels (on top of too many responsibilities) are taken away, spots on the blanket, red wine spilled, or forgotten toothbrush.

With kingdoms and castles vanishing it lets you live with servants, discretion, quiet carpets, you have a cook, a gardner and a swimming pole. Everybody is friendly. Peace.

Thank you.

Expand full comment

If you solve a specific problem of a specific person VERY WELL, then you have a business. And you have a good business, not any business on top of that.

Expand full comment

Fascinating take, thanks!

Expand full comment

"Underpromise and overdeliver" is the very nature of luxury across all industries and services.

And never forget a smile: it rocks👍

Expand full comment

I agree 100%.

Expand full comment